Ok Decathlon Sports, a new page for your customer service 101 manual if you have one. I’m not sure you do since you sucked twice tonight.

Here is the scenarios

A customer buys a bike from you on Sunday. On Monday he rides that bike on a paved bike path and the pedal breaks off and strips itself. He brings it into the shop. One look tells you that it’s stripped and needs a new part do you:

A. See if there is another bike like this in the show room and get the part off of it.

B. Tell him that your sorry, but it’s going to take a minimum of 5 days to get the part in even though there is a row of 8-10 of them (in a slightly different color that doesn’t matter) hanging on the wall. And then say “I know it sucks, but that’s the way it goes.”

C. Try everything in your power to make the situation better.

D. Have the manager come over and try to make everything better.

Guess what? Any answer besides B is more the correct, but you need this manual because your employees in the Bellingham store sure don’t know the answer.

I almost said “fuck it give me a refund” but I really wasn’t in the mood for that becuase I like the bike.

I won’t be doing any shopping there after I get the bike back. Plenty of other options and these people suck. In today’s age customer service is crucial and they missed the boat.