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Stop Complaining and Work Harder at Conferences If You Want to Succeed

posted on March 14, 2012

After any major conference like last weeks SXSW, you can be sure there will be plenty of posts complaining about how people didn’t get what they hoped for out of it, the panels weren’t as good as they had hoped for or why it is a stupid conference and they didn’t go. It is the nature of the Internet to complain and it will always happen, but personally I’m sick of it.

Conferences are not cheap. The really good ones are expensive and with travel expenses can cost several thousands of dollars to attend. If you are in business for yourself like I am you have to make sure that you spend every dollar wisely and thus conference time has to be planned smartly or you are just wasting your money. In addition, you must factor in the cost of your time being away as I’d argue that might be even more expensive.

So don’t blame the conference if you don’t get what you wanted out of it. Every conference tells you up front what to expect. It is up to each of us to make the most of it.

Here are some tips for how I make conferences a success for me. I hope they help you next time.

  • Plan Ahead – I try to set up meetings and meals with people as far ahead as possible because I know how busy schedule will get. I had one breakfast meeting for Austin on the calendar for three months.
  • Don’t Only Spend Time With Friends – It is way to easy to only hang out with your immediate circle. But, you know what? Real friends will undersand when you tell them that you have other plans and will catch up with them later. If you only stay in a single circle of people how in the world are you going to meet new people?
  • In Person Trumps Online Every Time – Walking the hallways and seeing people still a slave to their laptop and seeing that they are only on Twitter and Facebook makes me shake my head. You can do that any other day, but you’ve got real live humans walking the halls around you. Leave the laptop in your room and say hi and give a hug or a handshake.
  • Schedule Serendipity Time – Kind of doesn’t make sense right? Take an hour and leave your schedule wide open. Sit down, hang out and see what happens. If there are other people around you, say hi and see where it goes. I met someone this week who works for a company I’ve longed to make contact with and it came about by doing exactly this.
  • Get Up Early, Stay Up Late – We all have the same amount of time to work with every day and when I’m at an event I want to make the most of it. This usually means little sleep for me and while it may not be the healthiest thing, it is vital for me. While I may have been out till 1 or 2 some nights I was up and out of my hotel by 8 every morning.
  • Set Clear Goals - For some people this is a hit list of people you want to connect with, others focus on coming away with at least one new technology that will help their clients. Take the time before leaving to really think about what want to return home having accomplished.

Those are just some of the tactics and approaches I’d advise. The key is that you are only going to get out of a conference what you put into it.

It is up to you to work as hard as possible for the success you crave since no one is going to hand it to you.

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Categories: Events
  • http://twitter.com/LDpodcast Whitney Hoffman

    I agree 100%  you get out of it what you put into it.  We all learned that from Podcamp, but I think other folks, used to standard conferences, still expect to be spoonfed.  Silly people!

    • http://www.cc-chapman.com/ C.C. Chapman

      Well said.

      I HATE people who want life and success spoon fed to them. The same people are the ones who want movies fully explained to them. *grin* 

  • Anne-Marie Concepcion

    Excellent post, especially the part about “In Person Trumps Online Every Time.” Face-to-face meetings are more valuable these days than ever before, since so many of us, due to the wonders of WebEx/Connect, Skype, FaceTime, GoogleChat etc. have clients and vendors we’ve never actually met in person. I’ve been going to conferences for years, and can attest to how this one aspect really adds value to existing and new relationships. 

    • http://www.cc-chapman.com/ C.C. Chapman

      Bingo.

      I LOVE how technology allows us to connect and work with people around the world, but giving someone a hug or sharing a cup of coffee and talking can’t be replaced.

  • http://www.tommartin.typepad.com Tom Martin

    CC

    Here… here. Couldn’t agree more… conferences are not the field of dreams. If you show up he/it/whatever will not come. You have to plan it like any other event marketing even if you’re just attending.

    That said, there are also a number of good tools that make it easier to network.

    A few are listed here http://budurl.com/ConfNetworking

    Good stuff as always buddy.
      @TomMartin:disqus 

    • http://www.cc-chapman.com/ C.C. Chapman

      Good list buddy. I know YOU know how to make the most out of every event you go to. I’ve seen you work a crowd :)

  • Mark Hunter

    Excellent stuff, CC. And some of this is transferable to other areas of life. Like it! Made me think of PodcastCon 2005!

    • http://www.cc-chapman.com/ C.C. Chapman

      Exactly right? While this was inspired by SXSW, I think (hope) that the advice applies to anywhere in life.

  • http://twitter.com/phdinparenting phdinparenting

    My only complaint is that it is in March. I’ll never be able to escape work in March to attend, unfortunately. 

    • http://www.cc-chapman.com/ C.C. Chapman

      Well this advice goes towards more than just SXSW, but timing is always going to be a complaint for some. I hope you figure out a way to squeeze it in sometime. Even if just for the weekend.

  • @SarahWurrey

    Plan ahead, DEFINITELY! I failed miserably at this. (Not complaining, it was definitely my own fault!)  It was my first sxsw and I was sooo excited for weeks–but I did not prepare well enough at all. If I had, I might have tried to track you down to say hello, because it’s been ages! :)

    Though you’re definitely better at me at functioning on short sleep. I found myself exhausted beyond belief every day from the running around during the day and the staying up late. One day didn’t make it there until nearly noon. I just can’t function on short sleep, especially with so much activity every day.

    Already looking forward to next year, and planning to do much better. 

    • http://www.cc-chapman.com/ C.C. Chapman

      I think the first year is overwhelming for everyone. I know mine was and I wasn’t even close to as productive as I’d like to be.

      Every year as it grows it becomes harder to have the little moments, but I can say that this year was by far my most successful year as far as opportunities. Every year sort of builds on top of itself.

      How are you doing these days? it has been forever since we’ve chatted. I’d love to hear what you are up to these days.

      • @SarahWurrey

        Yes, I definitely think the first time is the learning experience. I am not beating myself up, now I will be prepared for next time. Can’t wait.

        As for me, I’m great! Let’s see the last time we saw each other was Podcamp Boston in…2009? Gah!

        Since then I got married, got a new gig (working from home, joyfully), just bought a house (closed the day before I left for Austin–might have had something to do with my lack of good prep).

        So much happening! :) If you’re ever passing through DC let me know, we can catch up in person.

      • http://www.cc-chapman.com/ C.C. Chapman

        Wow, congrats on everything. You’ve been busy.

  • alliworthington

    I can’t begin to express how much I love this post. All I’ll say is I do get tired of fielding complaints at events that basically say, “The ice is square, I was chewing it and I bit my lip. You should have planned ahead and served perfectly rounded ice cubes.” :)  

    • http://www.cc-chapman.com/ C.C. Chapman

      HA HA HA!!! LOVE the way you put it. Personally I preferred shaved ice :)

      As an event planner yourself I’m sure you hear it more than most.

      Glad to hear you appreciated my thoughts.

    • http://twitter.com/phdinparenting phdinparenting

       I just keep saying “no ice cubes, please”. ;)

  • http://tdhurst.com/ tdhurst

    One more tip? Don’t drink, or at least don’t drink to excess. Kills me how many people complain about hangovers after partying until late at night. Save that stuff for the times you’re bored.

    • http://www.cc-chapman.com/ C.C. Chapman

      VERY true. I drink more water than anything else.

      Sure, a cocktail here and a beer there is great, but the amount of drunk “professionals” is mind boggling.

  • tarasview

    excellent advice!!

    • http://www.cc-chapman.com/ C.C. Chapman

      Thank you.

  • Rob

    Yes sir. And may I add that it was a treat to meet live and in person. What does CC stand for, btw?
    Rob

    • http://www.cc-chapman.com/ C.C. Chapman

      It was damn nice indeed, but I hope next time we actually get to jump in a car and share a great meal together. That would make me VERY happy!!!

      C.C. stands for Charles Chapman, but ever since my third grade teacher gave me the nickname it has stuck.

  • http://twitter.com/mattmay Matt May

    And another thing: Keep your goddamn head up. Not emotionally, I mean. How many people had their heads buried in their phones as they walked around SXSW this year?

    I made it a point to look around, and I ended up finding a dozen people I knew that I would have otherwise missed. When you look people in the eye, good things happen. If you need to pay attention to your phone that urgently, you pretty much wasted your time coming to Austin. Or going anywhere, for that matter.

    • http://www.cc-chapman.com/ C.C. Chapman

      That is a VERY good one.

      Isn’t it amazing just to look around and see how many people are looking down at their phones all the time? I had so many people almost walk into me on the street since they were being idiots and not looking where they were going.

      Psyched we got to at least say hi at the airport!

  • http://twitter.com/KelleeMagee Kellee Magee

    Ditto, what  @alliworthington:disqus said! I want to make this required reading for attendees of every conference I manage … conferences are like life, we ALL get in what we put out. Derivation of satisfaction is commensurate to what skills you bring with you: a spirit of adventure to get out of your comfort zone, a willingness to ask questions, put yourself out there in order to find answers. Planners must create the comfortable environment for interaction (can’t hear? can’t find a sandwich? not enough chairs? Yup, my fault)  and enough time & variation of opportunity for it.  But if you can’t find answers or insight or connections? That’s on you.

    • http://www.cc-chapman.com/ C.C. Chapman

      I’m so glad you brought up “a spirit of adventure” because that is SO crucial and no one talks about it.

      Going with the flow, meeting new people and trying new things is a core part of going to conferences but many forget it.

  • http://twitter.com/BryanPerson Bryan Person

    Great advice, CC, and good seeing you — albeit briefly — in Austin this year.

    The “hit list” definitely works for me.  I print out a hard copy of the people I want to meet with and carry it around with me. It helps keep me focused AND saves me time from having to fiddle too much with my phone!   

    • http://www.cc-chapman.com/ C.C. Chapman

      Yeah it was far too brief. 

      Cool to know that you’ve got a strategy that works and my favorite part is that it is a classic one that has been used for years and that you don’t need technology for. 

  • @Beth WardPR

    C.C.  - great advice but can I add another tip?  Work with the conference organizers. 

    Last year I attended a career Meet Up sponsored by Monster on the floor of the SXSW trade show.  It was pathetic and minimally attended.  So on my  SXSW post survey I criticized the event.  To my surprise, the organizers reached out and asked how we could rework the event for 2012. 

    Together we created an event where curious minds could gather and learn more about PR, digital, ad and social agencies.  It was a huge success!  We had a packed pavillon for over 90 minutes.  And I had agencies coming up to understand how we could make it happen again.  If it weren’t for feedback and hustle it would have never happened.  Check it out: 
    https://plus.google.com/112374836634096795698/posts/EfyiaJzAa1r

     

    • http://www.cc-chapman.com/ C.C. Chapman

      IF you can work with the conference organizers that is a great idea.

      The team at SXSW is great about asking for feedback and then working on fixing anything that is broken. I’ve had similar experiences with them in the past to what you mention and I love that.

      Not all conferences will do this though. The good ones do.

      • http://twitter.com/blogworld BlogWorld CEO

         First of all CC great overall tips on how to get the most out of an event.

        I wanted to jump in here for  ‘s comment and agree completely. You have no idea how many people plan
        really cool happenings during our show and never tell us about it.

        If we had only known about them ahead of time they would be better for everyone involved.

  • http://twitter.com/cloudspark jr schmitt

    c.c. you’re a radical – imagine proposing that people be *personally responsible* for their experiences. you could take this column and expand it beyond conferences to nearly any paid or invested experience.

    thanks for the post. stay radical.
     jr schmitt

    • http://milaspage.com/ Mila Araujo

       JR, that was funny. Love it. CC *is* a radical.  :)

    • http://www.cc-chapman.com/ C.C. Chapman

      CRAZY concept right?

  • http://fathermuskrat.com/ muskrat

    Glad you could come to Dad 2.0…saw you but didn’t get to chat (though we did talk at the M3 Summit in Atlanta).  I enjoyed the panel you moderated this year quite a bit!

    • http://www.cc-chapman.com/ C.C. Chapman

      Bummer. Didn’t know you were there.

      I wish I could have stayed longer and hope to come next year as well. It was a really well done conference.

  • DJAlcatraz

    I do wish SXSW would add the ability for people to watch panels they either missed (because they had a meeting or were in a different panel) or were locked out of (because it was filled up).  It would be extremely easy to record every panel and allow all conference attendees to log onto a website to watch weeks after.  In fact, most would probably pay an additional fee to see that.  Why not add more value to the to conference and the attendees, as well as the panelists who could then get even more exposure in a shareable forum.

    • http://www.cc-chapman.com/ C.C. Chapman

      I agree. I hate that they don’t do this.

  • Redneck Mommy

    I need to book mark this for Blogher this year and remember to send everyone this link. Should be required conference reading before attending any conference.

    Also, I miss you big guy.

    Smooch

    • http://www.cc-chapman.com/ C.C. Chapman

      While it was inspired by SXSW and that is how people are reacting to it, I do think what I laid out works for any big conference and I’m glad you agree.

      Miss you too sweetie!

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  • http://iamconvicted.com Brett Henley

    Thanks C.C., I’ll admit I complained a few times before stopping myself dead tracks.

    SXSW and other conferences are definitely what you make/experiences you create. I’m glad you mentioned serendipity, because it was a big part of our experience at SXSW this year.

    We randomly met a woman in a parking lot after helping our Twittamentary peeps screen their film at a party. She just happened to be a very proactive and involved prison reform advocate, so we had a long dialogue on our mission/her mission.

    Point is -> completely unplanned.

    I’ll admit that we weren’t properly prepared for the onslaught of noise at the conference, and I learned a lot as a result. Won’t make that mistake twice.

    Thanks again for the insights!

    • http://www.cc-chapman.com/ C.C. Chapman

      Yeah SXSW is a beast that you can’t fully prepare anyone for until they’ve been.

      The first year is always overwhelming and a complete wave of WHOA!!!!

      • http://iamconvicted.com Brett Henley

        Agreed … duly noted.

  • http://midliferoadtrip.tv McMedia

    Good, solid advice CC!!! 

  • http://twitter.com/Weegee Kevin Smokler

    Couldn’t have said it better. 

  • http://twitter.com/Hugh_W_Forrest Hugh Forrest

    BTW, audio and video recordings of panel content from the 2012 SXSW Interactive Festival now available at http://sxsw.com/videos-podcasts

    • http://www.cc-chapman.com/ C.C. Chapman

      Hugh, that is AWESOME news. Thank you for sharing that! I’ll be sure to share it.

  • http://FlourishandProsper.com/ Stan Dubin

    This is highly irresponsible asserting others should be responsible!

    That aside, your “serendipity time” is a great idea. I make it a point to sit with new folks at every meal. The whole idea is meeting new people, learning new ways of getting things done, and dare I say, “making” it a success.